Refund and Returns Policy

At Climax Furniture, we value customer satisfaction and aim to provide quality furniture products and services. Please read our refund and return policy carefully before making a purchase.

Returns

Customers may request a return within 7 days after receiving the product.

To qualify for a return:

• The item must be unused and in its original condition
• The item must be returned in the original packaging
• Proof of purchase or receipt must be provided

Non-Returnable Items

The following items are not eligible for return or refund:

• Customized or made-to-order furniture
• Clearance or discounted items
• Products damaged due to misuse or improper handling
• Products altered after delivery

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 24 hours of delivery with clear photos showing the issue.

We will assess the issue and arrange for replacement, repair, or refund where applicable.

Refunds

Once the returned item has been received and inspected, we will notify you regarding approval or rejection of your refund.

Approved refunds will be processed within 7 business days through the original payment method used during purchase.

Exchanges

Exchanges are only available for defective, damaged, or incorrectly delivered products.

Return Shipping

Customers may be responsible for return transportation costs unless the return is due to:

• Wrong item delivered
• Damaged product
• Manufacturer defect

Contact Information

For all refund, return, or exchange inquiries, contact us:

Climax Furniture
Along Kangundo Road, Saika Stage
Phone: 254710877691
Email: sales@climaxfurnitureke@gmail.com